Here are the responses to my e-mails to Four-Paws regarding Chai’s story.
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Thank you for your recent note expressing concern over the Four Paws® Pimple Ball with Bell. We were equally alarmed to learn that a dog may have injured himself while playing with this toy.
Dogs have been enjoying the Pimple Ball with Bell for more than a decade with over 500,000 units sold. In all the years this product has been on the market, this is the first injury of this nature that we are aware of. Unfortunately, accidents sometimes happen. That’s why we recommend that dogs always be supervised when they are playing with any toy. We take great care in developing safe products for pets and their owners.
At this point we have identified the problem and are not shipping any more Pimple Balls. We have contacted customers that carry this product and have asked them to immediately return their inventory.
Thank you for your concern and feedback. Please know that we are in direct communication with the pet owner whose dog was injured. At Four Paws, happy pets and satisfied pet owners are our number one priority. Rest assured we will continue to work hard to deliver on our priority.
Sincerely,
Allen Simon
President, CEO
Four Paws Products
Sent by Haley Birk on behalf of Allen Simon
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Dear Helen,
Yes, you have our permission to forward our response. Please understand that we are doing everything in our power to remedy this situation. Unfortunately in order to get the word out as quickly as possible we have no choice but to send out a standard reply to all the emails we are receiving. By the way, if you go to the home page of our website, you will see that we have added a notice in red that reads “Pimple Ball with Bell – Please click here for important safety information”
Please see the link below:
www.fourpaws.com
Again, we appreciate your feedback and are doing everything in our power to remedy this unfortunate incident.
Sincerely,
Haley Birk
Office Manager