POV

Sirius Radio Replies

The letter from Sirius was a brush off.
(Ironic name of the customer service agent who replied considering my complaint.)

Dear Helen,

Thank you for the email regarding your recorded message on SIRIUS
Christmas / Ch. 2 not being played yet. We understand your concern and
are here to help!

We appreciate the time you took to contact us. Please accept our
apologizes for any frustration this has caused. As a customer driven
company we value your feedback. We will forward your email to the
programming department for further review.

Helen, thanks again for the email and have a great holiday season!

We are committed to providing you with the best in customer care. If
you have any more questions, please feel free to contact SIRIUS Customer
Care. For your convenience, we are available 24 hours a day, 7 days a
week at:

1-888-539-SIRIUS (7474)

As well as by email at:

www.sirius.com/customercare

Sincerely,

Kat
SIRIUS Customer Care

Sirius Radio Channel 2 – Anti-Pet People?

I just left the e-mail below in Sirius Radio’s customer service department on-line. I’m very irritated that I’ve recorded the same message twice in two different months, yet they have thusfar refused to air it. They have played other messages ad nausem. No other message includes a morsel of pets in their wishes, so I am going to have to believe that my message is offensive to the Sirius Radio Channel 2 staff because it includes pets and the people who rescue them.

I will always give credit to Martha Stewart, who has a variety of pet shows that reach out to all pet owners Monday-Friday from 8 pm to 9 pm. Her channel is 112. There is also a pet psychic on Tuesdays on the Sirius All Stars channel, 102. But that seems to be where the buck stops, pet lovers.

Below is my inquiry to the Sirius Radio (Starlite) Channel 2 powers that be.

“On Channel 2, Starlite, you invite people to record a message of holiday greetings. I have recorded the message below twice. Once in November and once in December, yet you never play it. I listen to this channel all the time sinice it started playing festive music, and wonder if Sirius is THIS anti-pet and anti-rescue to prevent my holiday greeting from being played. We in rescue work hard and extending a greeting on-air would be a wonderful thing. I hear so many greetings replayed abundantly. What is stopping this one from going on-air? I am posting my question on my blog, and will also post your response.

www.dobermannpinscher.org/WordPress

Thank you for your consideration. Here is the message I recorded twice: ‘This is Helen of the Florida Dobermann Pinscher Rescue Ring wishing everyone who works hard all year rescuing and taking care of abandonned pets Happy Holidays. And God bless all our homeless pets.'”

2007 NaNoWriMo comes to an end

Tonight is the last night of NaNoWriMo. I’m not going to make the 50,000 word mark by midnight. There is no way I can write 31,000 words in less than 8 hours. Though if I included e-mails in the month of November, and other such creative sort of writings, I am certain I would be a lot closer to making that mark. I can write about my dogs all day and all night. Somehow I have to figure out how to do that and put it into a novel. I won’t stop now that NaNoWriMo is over. I’ve nearly got 19,000 words under my belt, so might as well keep going with them. Though I have hit another wall. That wall is, I have nothing to say! This is where I have to figure out how to move ahead without my muse until she is ready to come back into the picture.

Before NaNoWriMo started, I pursued something WAY out of my comfort zone. That is going to be my new year’s resolution, by the way – comfort zone expanding. I will have to be more concrete on that, but will think about that later.

As a precursor to my new year’s resolution, I had set it up to call a life coach on a satellite radio who was going to help me with this NaNoWriMo goal being I’ve done it for two years (three now) and have not crossed the finish line with a full basket of words. Instead of calling up the radio show on the spur of the moment, I was given a time to call in on a certain day, and that’s when we would discuss my lack of focus on this thing. Everything had been set up through e-mail because, the male assistant to this woman explained, they like to plan the show.

That day, I luckily had an opening at work to shut the door to an office, call, and enjoy the privacy of a 15-minute chat with a million people listening. I hadn’t been thinking about the millions of people part. Till now. But I was really OK with talking to this coach, who I had admired for her cut-to-the-chase sort of work. When I called, I identified myself, and was promptly put on hold. I held for 25 minutes without a word from anyone. The only thing that I heard was the radio show as the life coach talked to other callers.

The time I was alloted had come and gone to this woman who was meandering around an issue on the air that was really a non-issue. It was so much of a non-issue, after the break, she was not brought back on the air. Instead, another woman was brought on the air with an issue that wasn’t mine and she wasn’t I.

I was really let down by this whole adventure, and it pained me to hang up, but I did. I was pained and terribly angry that I had been steered in such a manner by the men that worked for this dynamic woman. They scheduled me, then left me on hold for 25 minutes without so much as a peep. What sort of competence is that? The kind with “in” before the “competence” part.

I wrote to them, I wrote to the station, and to the satellite provider to make sure that the life coach got the message. And she did. The man who was responsible for scheduling my time slot on the show wrote me an e-mail of apology and hoped the whole episode didn’t make me less of a fan of the woman. Sadly, it did. I think if she’d taken the step to contact me, just with a few lines, it would have helped. But the fact is, I had cleared it with my boss, spent the whole night and morning fretting over what I would say and how it would go, and having it end in a big fat zero because of incompetence was so anti-climatic and so part of today’s typical way of doing business that the awe I had for this awesome woman died that day by her choice of mediocre assistants.

And since this month has nearly past, I’m weary, but not from writing. I am weary from watching myself veer off my goals again. I’m weary of all the unexpected things that came up that I had to deal with. But that’s all part of life, and no matter what intentions are set up for writing all these words, life can intercept your plans and run with them in a different direction. I would have been curious what an excellent life coach, such as the one I’d admired, would have said to me along this process. Perhaps it will happen another time for another goal. But whatever the case, I am a writer in my soul. And whether a novel ever comes out of me, or not, doesn’t make me less of a writer. I write because I enjoy it and I have met others through e-mail who are elegant communicators with the written word. Amusing, succinct, bright writers, who I enjoy reading and writing to because of our shared love of one very special topic. Our beloved dogs.

So I bid adieu to NaNoWriMo and move on, still with a goal to write a novel, still with the full intention of one year finishing this challenge with all 50,000 words in my basket. Until then, I will move ahead and plug along with a month’s more experience in my head for me and my muse to use.

A few Photos from BCAS

I took these pictures on Sunday, October 22. They were for a friend who doesn’t live around here. This is the front of Broward County Animal Services.

Front Door of BCAS

This is there sign, which when I read it, got me into action. I was saving cans at work and home to bring to the shelter.

Sign

Other people drop their cans off, too. This day, I had to throw the cans over the barb-wired fence because the lot is locked up on Sunday.

Rolling bucket of cans

The next day, a Monday, I found Mr. Fawn in my neighborhood, so I returned to the shelter parking lot anyway.

Here is the colorful Spay Mobile of BCAS.

Spay Mobile

The Facade of a South Florida Animal Shelter

On June 12, 2007, Carmel Cafiero of WSVN-TV Fox News Miami/Ft Lauderdale, reported that Broward Animal care had no scale to weigh animals for correct dosage of phenobarbitol to put animals in the shelter to sleep humanely. It gets worse. They didn’t have a stethoscope either, so there was no proof that these dogs and cats hearts had stopped and were indeed deceased at the time they put them into their plastic death bags (garbage bags) and hauled them off to the refuse site where they were dumped. They said their crematory was broken, but they were planning on getting it fixed. (What would be worse, suffocating or burning to death, if you had not be put fully at death’s door with a lethal injection?) This was supposedly going on for years.

Carmen interviewed Broward county’s then new animal services facility director Rick Richter and the two informants who, thank God had the courage to turn this over to the news. Carmen documented this on WSVN’s website:

http://www1.wsvn.com/features/articles/carmelcase/MI51306/

I had heard about this over the weekend, four months plus after the disclosure. On Saturday, I went to the shelter. I needed to see what the workers there looked like as this information sinked in. Had I missed something in all the years I’d gone through this place?

I walked around the shelter as if I were walking on egg shells. I never linger in a shelter for longer than I need to. But I did have to look a little longer at each person I’d known before this knowledge. Everyone looked the same. Everyone had the knowledge and was living with the knowledge. Moreso, they were living with the deed, and that is a much harder thing to live with.

I walked around to the last section of the shelter, and in front of a room with a closed door was a veterinarian-type scale. I looked at the room across from it. The door was closed. Hanging off the wall on a pole was the dog catcher’s noose. This was were the ritual took place for all dogs who were not adopted. I slowed, but could not stop until I got to the bathroom to wash my hands before leaving the building. This was my ritual. My lucky lucky ritual. I got to walk out of the place.

There is a follow-up interview here where Carmen talks to the county’s veterinarian, Dr. Tim Johnston:

http://www1.wsvn.com/features/articles/carmelcase/MI56836/

He addresses the issue of the scale, stethoscopes, and pets being euthanized in front of each other, which, according to protocol, is unacceptable.

I understand since this story broke, there have been shuffles in staff positions, 3-day unpaid leaves which could be made up with overtime, and there is a nationwide search for a new shelter director. Small concessions.

From a personal perspective, this story, which has been going on for years behind closed doors, has really befuddled me. My perceptions of the shelter personnel in Broward county has always been of the highest esteem. They work with rescue to save the pets they can. There has been a pride in cleanliness and keeping disease down. I waited to pull a dog from the shelter that had been in there for months due to his owner’s incarceration. During that time, the shelter workers always gave me a place to take the Dobie out to run, or go for a walk outside his cage on my weekly stops to visit the dog. Honestly, I cannot say I have had one bad experience with any of the shelter workers there. The job is hard. I couldn’t do it.

I don’t know what goes on behind closed doors. No one does, but those who are behind those doors. It takes the strong ones, the people with enough conscience and will power to bring the inhumane practices we don’t see to the forefront. Personally, I want to thank them. Whoever they are, I want them to know I thank them for standing up for those who cannot stand up for themselves. They have courage, respect for the victims of pet overpopulation and respect for self, and I applaud them.

As for the rest, I am left bewildered thinking about them. I am wrestling with this duality of personalities, and cannot find an explanation to merge what I have seen, experienced, and known from these people with what I now know. Finding peace with this will be a hard hard thing, if not impossible.